100% Satisfaction Guarantee
We truly appreciate you shopping with us and want you to be completely happy with your purchase. If for any reason you are not 100% satisfied, return your order within 30 days from the date of purchase for credit, exchange or refund of the full merchandise price. Cymbals may be exchanged only. Non-returnable items are CDs, DVDs, books, heads, sticks, microphones, snare wires and special order items.
New gear item we sell is covered by the full manufacturer’s warranty against defects in parts and workmanship. Please note that US-based manufacturers will not honor warranties for items sold and shipped outside of the U.S.A. Warranties are extended to the original purchaser only.
OUR VINTAGE QUALITY CONTROL PROGRAM
We strive daily to acquire drums and cymbals that meet our criteria of quality, historic appeal, collectibility, and value. Each vintage and used item we acquire is carefully inspected (see How to Inspect a Vintage Drum) and graded according to its condition (see Our Grading System). Then at the time you place your order, our President, Ned Ingberman, will personally give you a detailed and thorough description of the item you are buying. We want you to get nothing less than what you expect.